Bring order to your Knowledge Center with folders and sub-folders. You can now group different types of content—like FlexDocs, PDF documents, images, and other files—by subject or department. This added structure makes it easier for users to navigate your content, reduces clutter, and ensures everyone can find exactly what they need without getting lost.

Use the new User Profile menu to set your preferred display language (English, French, or Spanish) and securely log out of your account. This gives you a quick and convenient way to personalize your experience and keep your account secure.

Upload a wide variety of files directly into your Knowledge Center, including documents, images, videos, and audio files. These files can be assigned as tasks that users must complete or made available as on-demand resources for your team to browse, preview, and download.

Manage what each person can do in your account with two new roles: owner and user. Owners have full access to your account, with the ability to manage all settings and content. Users have a more focused view where they can view assets in the Knowledge Center and their assigned tasks. This enhancement provides a clear and secure way to manage permissions for your team until Joy's granular access controls feature is available.

Move around Joy more easily with a redesigned navigation menu that gives you more space to work. This new, thinner menu can be collapsed to stay out of your way or left expanded for quick access to key areas.

Joy now works great on any screen size, so you can easily manage your work and find what you need wherever you are. We’ve enhanced several areas throughout the system to provide a more consistent and user-friendly experience, whether you're on a computer, tablet, or mobile device.

You now have full control over the Knowledge Assistant window. Click and drag it anywhere on your screen, expand it to focus on your conversation, or shrink it for seamless multitasking. This flexibility allows you to perfectly integrate the Assistant into your workflow, whatever the task at hand.

To help you focus on what's most important, you can now collapse and expand the columns on the Tasks page. Hover over the top of the column, then click the arrow. This customization lets you hide information you don't need, reducing clutter and providing a clearer view of your priorities.

We've released the much-anticipated Knowledge Assistant, Joy’s friendly, AI-powered helper. Interact with the Knowledge Assistant to find information and ask questions related to the content in your Knowledge Center (and only that content, ensuring a reliable source of truth).

You can now "talk" to the Knowledge Assistant using a simple chat window that can be opened from the bottom right corner on any page.

You can initiate new chats with the Knowledge Assistant or pick up where you left off in a previous chat.

To improve system speed, reliability, and performance, we've successfully moved to a different data center location and reorganized how we store our data. These changes will help facilitate future growth and new features.